Implemented an online complaint management system for New Orleans CATV, USA, enabling efficient handling of customer issues and improving overall service quality.

Key Features:

• Complaint Submission: Easy online portal for customers to lodge complaints.
• Tracking & Status Updates: Real-time updates on complaint progress and resolution.
• Workflow Automation: Automatic assignment of complaints to relevant departments.
• Customer Communication: Integrated notifications and response system for better engagement.
• Analytics & Reporting: Insightful dashboards to monitor complaint trends and resolution times.