Developed integrated solutions for MedLabs, USA, including a document management system for secure handling of records and an online complaint management system to streamline customer service processes.

Key Features:

• Document Management System: Centralized storage with advanced search, version control, and role-based access.
• Complaint Management: Online submission and tracking of customer complaints for faster resolution.
• Workflow Automation: Automated routing of documents and complaints to the relevant departments.
• Reporting & Analytics: Insights into document usage and complaint resolution trends.
• Scalable Design: Built to support future growth and additional modules.